My flight was recently changed from a non stop to 1stop flight with 6 hour layover. Delta Airlines endeavors to respond to any complaint as quickly as possible.
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The Washington Post reported in June that both Delta and American Airlines were suffering from customer service hold times lasting as long as 12 hours.
Delta airlines customer service wait time. On the site youll have to wait by your computer for an agent to eventually respond. When I check online the flight is still there so I am not sure as to why my seat was taken away. A friend of hers responded that shed recently waited 10 hours to get a human on the phone at Delta.
Great news over the last few weeks the new Delta phone system no longer recognizes me my Skymiles number nor my name as an 360 Skymiles member. Delta passenger Don Stein said he tried calling the customer service center to cancel a trip. But if you use the app to text.
According to a spokesperson for Delta wait times are about two to three hours. You can also text ALASKA to 82008 and an agent can help you over messaging. And one method reigns supreme.
In total Delta Airlines has 13 phone numbers. They do offer a call back service so you dont lose your place in line but even that can take many hours during times when things are really going badly with Delta. It was 5 12 hours.
Delta has received negative publicity as of late with inadequately staffing its phone lines leading top-tier Medallion members to wait for hours before reaching someone to deal with their reservation and other travel-related issues. Airline customer service hold times skyrocket Travelers report waits of as long as nine hours on Delta missed callbacks and. There are frequent scheduling delays.
I could not get through at all. Delta As of today I have been waiting 70 days for my refund and no-one will talk to me about it telling me to just wait and theres nothing they. Im a Delta Skymiles frequent flyer and sometimes I need to call them and talk to an actual human and whenever I do the hold times are outrageous.
Is there a particular time of day or other trick to getting to talk to an agent more quickly. Speak your AAdvantage number slowly and clearly to start the call. The best phone number and way to avoid the wait on hold available live chat options and the best ways overall to contact Delta Airlines in an easy-to-use summary as well as a full comparison of the 20 ways to reach Delta Airlines compared by speed and customer recommendations.
Delta Air Lines Battles Call Wait Times by Easing Basic Economy Rules By Jason Cochran. Ok- long-time reader and Delta 360 customer here. The wait wasnt four hours.
Call center wait time is 9 hours. It was Delta calling me back They lied. Delta passenger Don Stein said he tried calling the customer service center to cancel a trip.
There are two ways to message with Delta. I could not get through at all. In a chat window on its website or via text message through Deltas mobile app.
However given the number of complaints and queries they receive every day you can wait for weeks before getting a reply. Delta offers to call you back if you dont want to wait on hold but customers who wait 6 or more hours to get a call back report still waiting more than half an hour on hold when the airline calls them. The Delta Airlines call center that you call into has employees from Minnesota Georgia Ohio Utah Florida Texas and is open 24 hours 7 days according to customers.
One friend of mine had to wait 4 hours and 18 minutes to talk with a Delta Air Lines representative. Hes been quoted wait times of three hours but held for six and has received callbacks but then had to wait on hold for more than an hour. Youll want to text message with Delta rather than use the website for one simple reason.
Experts quoted by the Post had several reasons for the unusual delays. Its unclear why Deltas wait times have been so consistently worse than other carriers though. Other resources that can be useful for getting info on an issue with Delta Airlines.
If youve had to call an airlines customer service number in 2021 then you already know. I have been complaining about long wait times on Deltas 360 desk for several months now as they implement a new phone system. I held on to talk to a rep and informed her that I was able to resolve my problem with the Twitter team but I didnt know how to tell them not to call me back.
And when I called Delta myself todayjust to see how bad it would beI was given an estimated callback time of 5 hours and 34 minutes. Delta has laid off too many contact center agents and now is in a rush to hire more to deal with hours-long wait times to reach one. Wait times are extreme.
When Delta has IT meltdown issues the hold times can become REALLY long like 10 hours or more. I understand that with the pandemic the wait time might be long but the answering machine does not even give me the option to. In fact you might still be on hold right now.
So what are ways to get faster or even almost. When I tested the text versus phone avenues the text message wait time was 45 minutes and the phone hold time was 15 hours. When it rains Delta hold times can become long.
Wait times ranged from 6 hours to 8 hours. Since the pandemic began its reservation and customer service lines have received record-breaking call volumes. Southwest Airlines also reported a pair of system outages also in mid-June.
I just called now 730 PM Friday and the hold time and this is typical was announced as 34-55 minutes. Not to be outdone devaluing the SkyMiles program it appears that Deltas top elite frequent flyers have been waiting on hold up to 41 hours to get their phone calls answered. Wait times ranged from 6.
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